SHIPPING
In most cases, your order will be shipped out the same day provided
it was received by 1:00 PM (PST). We ship UPS Ground unless you
request otherwise. Please allow additional time for special orders.
Shipping charges are Freight-On-Board (FOB) shipping point. We
will ship the most efficient and economical way. Most of our orders
are shipped UPS, Truck Carrier, FedEx, or Parcel Post. Progress
customers may also request their own shipping method to meet their
individual needs. Shipping through UPS, USPO, or FEDEX will have
limitations on overall box sizes (130" total girth allowed). Charges
are incurred for packages weighing over 70 lbs. Certain orders may
require trucking freight method. These shipments are usually sent
freight collect.

SHIPPING CHARGES
Please note that your order will reflect only the total amount of
the item(s) in your shopping cart. It will not include any shipping
and packing charges. These charges will be added once we
determine the package weight and destination. We will email you
the total amount of your order including exact shipping charges
with the tracking number as soon as it is ready for delivery.

SHIPPING SHORTAGES OR DAMAGES
Since title of goods sold shall pass to the customer upon delivery
through a carrier at point of shipment, claims for any shortage or
damage must be filed with the carrier promptly by the customer to
prevent a loss. If shipment arrives with visible damage it must be
noted on the freight bill PRIOR to signing off. If requested, we will
assist you in filing for the claim, provided that we are notified
immediately after the verified delivery date.

INTERNATIONAL SHIPMENTS
International shipments are sent via UPS. We are not able to
ship any hazardous products internationally. International
freight must be prepaid. Customs duties are the customer's
responsibility. We accept VISA, MasterCard, American
Express, and Discover cards and wire transfers. All
transactions are to be paid in U.S. currency only.

BACKORDERS
Items not currently in stock will be placed on backorder status
unless otherwise requested. Backorders receive our priority
attention when restocking shipments arrive. Items that are on
backorder are indicated on the shipping invoice.

HAZARDOUS MATERIALS AND ADDITIONAL FEES
UPS charges a HAZMAT fee of $20.00 for each hazardous
shipment sent via ground and $30.00 for each package sent
via air. Additionally, some items have to be packaged
separately and/or cannot be shipped via air. We can not ship
any hazardous materials internationally.

SPECIAL HANDLING
Additional fees may be accessed by some carriers for
delivery to a residence, lift-gate delivery, or front door.
If you are uncertain about additional shipping charges
that may apply to your order contact us with any
questions.

RETURNS
Progress Machine and Tool Corp. will accept product returns
on merchandise provided the product is returned unused,
undamaged, and in the original packaging. We will not accept
returns on special order items, video tapes, or discontinued
items. A return authorization number must be obtained from
Progress Machine & Tool Corporation. All returns (including
small objects) should not be placed in an envelope. Returns
without a proper return authorization number or improperly
packaged returns will be refused. All return items should
include a copy of the sales invoice and a note that explains
the reason for the return. All shipping and insurance costs
are the customer's responsibility.

-  Returns made within five (5) working days from purchase
   may be returned for a full refund.

-  Returns made within thirty (30) days may be returned for
   a credit toward future purchases.

-  Returns made after thirty (30) days will incur a 20%
   restocking fee from Progress Machine & Tool Corporation.

The returned product must be shipped back to Progress
freight prepaid and insured at the full 100% product value.
We will not pay shipping costs. Hazardous materials such
as solutions, chemicals, flammable or combustible products,
wires and casting grains are non-returnable.

Upon return with an RMA number, we do not accept, collect,
or C.O.D. shipments. Any items we authorize to be returned to
our expense should be via the carrier we specify. We reserve
the right to charge a restocking fee for catalogued items
returned after 30 days. Items made to your specifications are
not returnable. Returns will be credited in the same manner
they were paid.

Items that are returned must have an RMA number via e-mail or
a signed fax. When calling for a return authorization number,
please have all your paperwork available such as the packing
slip, invoice, or other pertinent information. An RMA number will
not be provided without the necessary information.